Store Policy
Customer Care
At Keren’s Kreations, we treat every customer like family. We are committed to providing warm, responsive, and thoughtful service before, during, and after your purchase. If you have questions about our products, need help placing an order, or experience an issue with your delivery, please don’t hesitate to reach out to us through our Contact page or email us directly. We aim to respond within 24 hours and will do our best to resolve any concerns with care and integrity. Your happiness with our creations means the world to us.
Privacy & Safety
At Keren’s Kreations, your privacy and security are our top priorities. When you shop with us online, we collect only the information necessary to process your order—such as your name, address, email, and payment details. This information is securely stored and never sold or shared with third parties, except as needed to fulfill your order (e.g., shipping providers). Our website uses SSL encryption and trusted payment gateways to ensure your personal and financial information is protected at all times. We are committed to maintaining your trust and will never use your data for anything beyond enhancing your shopping experience.
Terms & Conditions
By placing an order on Keren’s Kreations website, you agree to our policies and acknowledge that all floral arrangements, succulents, and decorative pots are handmade or uniquely selected and may vary slightly from photos shown. All sales are final unless the product is defective or damaged upon arrival, as outlined in our Return & Exchange Policy. We reserve the right to update our policies and pricing at any time. All content on our website is the property of Keren’s Kreations and may not be used without permission.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments